Very good and helpful young man

Customer service needs enough employees.Only one person is taking too long to giving service for ever customer.

Love the service

Good

Communication was great and very friendly dispatcher and driver

Well the first time thay tried everything.

Did a nice job

Provider was pleasant and friendly.

He did good have him come every time for me

Excellent!

Good job fast helpful had all the tools for the job offer.Arriived less than30mins job done less than 30mins.Thank you.merl sTowing

Driver was not wearing a mask during global pandemic.

Good service and the guy who towed our vehicle was very pleasant and courteous.

Great job!!

Colton was very professional and explained everything to me.

Quick and friendly

Always the best service in the world

Prices is very high for only 3 miles for $168

Prompt and very friendly

Good service

Quick arrival time. Driver problem solved and able to start the vehicle. Very pleasant!

Thank You

good

Josh did an excellent job and was very professional. Add an excellent personality.

Very friendly and nice

Have been towed twice and I gotta say, you could not ask for a cooler,friendlier staff. These guys are the ones I’ll call from here on out. Definitely recommend!

Seen me in need of some help pulled over and offered a hand. Helped me out a lot and I appreciate it thx Merl’s

I was recently in an accident and needed a tow. Your guys were there super fast and were so gracious and helpful. Thanks to Darryl and Don for doing such a fabulous job and being so caring and considerate. Fantastic service 😀

Amazing guys!!!! 5 stars!!! The office staff was very helpful & accommodating!!! They had a driver to my location in less than 10 minutes. The driver was both friendly & helpful & had me back on the road in record time!

They helped me when my tire blew out in my horse trailer that had three horses in it

Great customer service. Very friendly and helpful.....hoping I don’t need to be towed again soon, but if I do I’m definitely calling Merl’s!

Need to give a huge thank you to Adam from Merl’s Towing. He was helpful in comforting the young driver in the accident, suggesting solutions to where to take the car, getting the car up a sucky driveway and helping to remind an inexperienced person about emergency room procedures with car insurance. And he did it all with a smile and light-hearted wit. Thanks so much for making a crappy situation as good as possible.

A big shout out to Merls for literary saving my life today and keeping me safe! Amazing show up time too! Thank you!

Excellent service today during a busy rush hour time! Larrin (spelling?) was my town driver and he was so helpful and took no more than 10 minutes to get to my location. My car was stuck behind my house in a narrow driveway and he went above and beyond to get it to a safe spot to haul up on the tow truck. Rode with him to the auto body shop and he was very friendly and helpful. I know nothing about cars, but he explained what he thought might be the issue in a way I understood!Many thanks to him and this co...

I was having a REALLY bad day because my transmission went out on my car. Called AAA and they said the driver from Grand Rapids Towing would arrive in 45 minutes. Then, Grand Rapids Towing called and said they would arrive within the hour. 15 minutes later the truck arrived! The driver was very friendly and took great care with my car! Thanks!! Awesome service!!!!

They took very good care of me a fellow tow operator today I couldn't have asked for a better outcome from a bad situation in which my daughter totalled her car and we were not able to make it in a timely matter ! Thanks Merl's for helping me out in a time of need and thank you to the driver Josh for helping her as well A+++++ rating !

I was stranded at home after my car battery suddenly died without warning, and Merl's was the company that my Roadside Assistance choose to call. It took a while for them to get here, but I had told them that there was no huge rush since I was at home anyways. The gentleman that came to my rescue navigated our tricky driveway with ease (snow plows refuse to service us because the driveway is too twisty and crazy and on a very busy intersection, so it's no small thing that the tow truck handled it like a bos...

Great serviced

Great job your guy was the best and if I or anyone else needs you ! I will be happy to Spears your name!

The service was excellent and the driver was really cool and very professional